Thursday, January 10, 2013

Tiger Airways launches Tigerconnect with Changi Airport Group

From 1 February 2013, passengers of Tiger Airways and its partner airlines will be able to make hassle-free transfers at Singapore Changi Airport without the need for travel visa to enter Singapore,  immigration clearance,  and the  retrieval and checking-in  of their luggage a second time for onward flights. This will be available by tigerconnect, a seamless and hassle-free transfer service which is announced by Tiger Airways and  partner airline, Mandala Airlines, in collaboration with Changi Airport Group (CAG) transfer service.

With tigerconnect, passengers making connecting flights will be able to collect their onward travel boarding passes at the transfer desk at Singapore Changi Airport transit area upon arrival.  Thereafter, they can proceed to enjoy the myriad of amenities at the airport, without worrying about baggage transfers, before boarding the second leg of their flight to Tiger destinations such as southern India, China, Macau, Hong Kong,  the Philippines,  Sydney, Taipei, Thailand, and Vietnam.The new service is provided jointly with CAG, and rides on the  Changi Connects platform that was launched by CAG in November last year.

Mr Ho Yuen Sang, Managing Director of Tiger Airways Singapore, said, “We are delighted to begin the new year with this collaboration with Changi Airport Group to offer our passengers seamless connectivity between flights, convenience and cost savings.  We have rolled out a slew of new products and services last year, and tigerconnect is yet another step forward in terms of our offerings.”

Mr Paul Rombeek, President Director of Mandala Airlines,  added, “Tigerconnect adds convenience for Indonesian travellers on our flights, many of whom transit at  Singapore Changi Airport en route to destinations such as Australia, China and India.  We see a lot of potential in this group of travellers and will continue to explore ways to provide greater value and flight experience for our passengers.”

A Tiger Airways plane taking off from Singapore Changi Airport.
Tigerconnect is available across Tiger Airways‟ network of over  50 destinations, including those of its partner airlines, Mandala Airlines and SEAir, as well as on joint-itineraries offered with Scoot.  An airport transfer feature will be incorporated in all tigerconnect flights transiting at Singapore Changi Airport. Passengers in transit for more than eight hours can choose to travel without the airport transfer feature should they wish to leave the airport to meet with friends and relatives residing in Singapore.

Mr Lim Ching Kiat, Senior Vice President for Market Development of Changi Airport Group, said, “As a world-class airport recognised for its efficiency and service innovations, we are delighted to partner Tiger Airways and Mandala Airlines to provide transfer passengers with a smooth and hassle-free travel experience.  Changi Airport has seen a strong increase in transfer traffic over the past year, with a 21% year-on-year increase in the twelve months ending November 2012.  With an innovation such as tigerconnect, more passengers will get extra time to enjoy the exciting array of world-class shopping, dining, relaxation and
entertainment amenities available at Singapore Changi Airport.”

Tiger Airways has seen growing customer demand in connecting flights across its network, with over 20,000 passengers transiting at Singapore Changi Airport to onward destinations in 2012.  Riding on this, the airline has also introduced several innovative products to further enhance  its  passengers‟ experience, including  TigerApp, a mobile booking application available on  the  iPhone and Android mobile platforms;  tigerPLUS, a premium add-on service;  and  TigerShop Online, which allows passengers to pre-order duty-free products ahead of flights.

To celebrate the launch of tigerconnect, Tiger Airways will offer airfares with up to 50%-off on select tigerconnect routes. Travel period for the promotional fares varies with the route. Fares do not include taxes and other charges.  The booking period for this current promotion is from 10 to 16 Jan 2013.

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